Shipping & Returns

Lead Times

Most orders ship within 2–3 business days when all components are in stock. If your order requires parts not currently in stock, lead time extends to approximately 3–4 weeks total to allow for sourcing (typically 2–4 weeks) plus standard pull/prep time. Actual delivery time will also vary based on freight transit time to your location.

Footprint & Clearance Disclosure

A four-pod configuration of 6x6 workstations does not measure a full 12’ x 12’. Due to 3" panel thickness, the actual footprint is 12’9" x 12’9". Customers are responsible for confirming this footprint, along with required aisle clearance (minimum 42", 48" recommended for ADA compliance), fits their intended space prior to ordering.

Floor Plan Confirmation

For most orders, Basecubes will prepare a drawn layout based on your submitted floor plan. Your signed approval of this layout confirms final dimensions and configuration prior to fulfillment. Orders are pulled and prepared based on this confirmed, signed layout.

Shipping & Damage

Orders ship via freight on shrink-wrapped, banded skids. Please inspect your shipment upon delivery before signing the freight carrier’s delivery receipt, and note any visible damage directly on that receipt. Report any damage to us within 48 hours of delivery at shipping@basecubes.com. We will work with you to resolve any shipping damage as quickly as possible.

Returns

Because orders are built and confirmed against your signed floor plan, returns are uncommon. If a return is necessary on a standard-configuration order:

• Item must be unused and, where possible, left on its original skid/packaging
• Customer is responsible for return shipping both directions
• A restocking fee of 20% applies to cover pull, receiving, and inventory labor

Custom orders — including custom paint, fabric, laminate, or non-standard dimensions — are final sale and not eligible for return.